Data Improvements Can Lead to Better Customer Service, Program Integrity and Taxpayer Savings
Washington, DC – Today, Senator Tom Carper (D-DE), Chairman of the Senate Homeland Security and Governmental Affairs Committee, and Congressman Dave Reichert (R-WA), Chairman of the Subcommittee on Human Resources of the Committee on Ways and Means, along with Congressmen Erik Paulsen (R-MN) and Tom Reed (R-NY), released a Government Accountability Office (GAO) report underscoring the opportunity for States to further enhance data sharing practices. The report, titled “Human Services: Sustained and Coordinated Efforts Could Facilitate Data Sharing While Protecting Privacy,” reviews the extent to which states are exchanging data to improve administrative efficiency and client services of various human services programs, while protecting the privacy of beneficiaries’ personally identifiable information.
Responding to the findings outlined in the report, the Senator and the Congressmen made the following comments:
“Given the serious financial challenges facing both the federal government and many state governments, it is critical that we continue to look for ways to provide the services our constituents depend on in the most cost-effective manner possible,” said Chairman Carper. “This report offers some encouraging news on that front, but also underscores the need for better collaboration between state agencies as well as the federal government to share key information. The federal government needs to lead this effort by clarifying for states the rules regarding the sharing and coordination of information. The GAO has laid out common sense steps that will allow state governments to utilize new technology, prevent fraud, run more effective programs, and reduce the burden and frustration of beneficiaries. It will also save a lot of money. That’s what I like to call a win-win.”
Chairman Reichert said, “Some have claimed that ‘privacy protections’ prevent States from conducting effective data exchanges needed to bring government programs into the 21st century. This report refutes such claims, highlighting the good work states and localities are already doing to improve the administration of human services programs by effectively sharing data while applying necessary and important privacy protections. There has long been bipartisan support for building on these successes. I look forward to advancing bipartisan efforts to improve the operation of human services programs through data exchange standardization, including by working with the Executive Branch to ensure all states and localities have the guidance they need to properly protect beneficiary data while effectively sharing data.”
Congressman Paulsen added, “This report confirms that the work we have done on data standardization has been worthwhile and successful. I am hopeful as we move forward we can continue to increase efficiency in these programs.”
“This report points out the positive efforts being made on the part of states and localities to increase efficiency and effectiveness of our federal human services programs,” said Congressman Reed. “By using a common language and consistent data standards, we can increase the integrity of these programs and more easily identify any waste in the system while protecting individuals’ privacy. Sharing data efficiently means we can help ensure those eligible for benefit programs are able to access them in a timely manner and make certain the necessary privacy protections are in place.”
According to the GAO report, a survey of stakeholders revealed that perceived barriers to data sharing stemming from privacy protections were not statutory in nature. Instead, GAO found “confusion and misconceptions around what data agencies are allowed to share, as well as a tendency to be risk averse and overly cautious in the interpretation of federal privacy requirements.” In the four states and localities that were profiled in the report, officials cited “strong leadership” as the most common factor leading to their success in implementing systematic and automated data sharing while also protecting personal privacy. Recommendations from stakeholders and GAO include clarification of federal privacy requirements, model legislation, and legal data exchange agreements that comply with federal law to reduce the duplication caused by each state having to draft their own agreements.