Helping Constituents Up and Down Delaware

When I have the opportunity to meet with businesses, organizations, students, and groups across the state, I frequently ask: How am we doing? How are you doing? What can we do to help? These visits help shape my priorities in the Senate and remind me that everything I do, I can always do better.

In all three of my Delaware offices, there are people working to address issues that affect our state. Among them is my constituent services team that will help you navigate many federal issues you may have, including Medicare, the IRS, immigration, passports, the Postal Service or Social Security.

A few years ago, I cosponsored the bipartisan CASES Act, ensuring that elected officials like myself can remain effective advocates for our constituents through a modernized constituent services process, making the constituent services process easier and more efficient for everyone.

If you find yourself in need of help navigating a federal issue, check out my Constituent Services FAQs page, and check out these recent examples of how my office was able to help constituents up and down Delaware:

Passport assistance. A stolen passport was preventing Linda from going on a trip with her husband at the end of summer. After numerous attempts to contact USPS and various passport agencies, Linda decided to reach out to my office to seek assistance. Mackenzie was able to work with the Philadelphia Passport Agency to get Linda’s new passport completed and shipped within just one week. Linda and her husband just returned from their trip and let the office know how thankful they were for Mackenzie and the Senator’s help.

Navigating the IRS. As executor of his brother’s estate, Jim needed assistance with his brother’s 2020 tax return with the IRS to close out his deceased brother’s tax record.  After reaching out to Jymayce on my constituent services team, Jymayce was able to work with the IRS to complete the tax return record and return a refund to the estate.

Help with federal guidelines. Ted was looking for information regarding federal guidelines for property management companies.  Our constituent services representative Heather promptly called to provide some information and as well as suggestions to our state agency partners.

Benefit advocacy. Annie was having a hard time receiving her late husband’s Amtrak benefits due to an error in their system. Unsure of how to proceed, she reached out to Frank in my office on a Wednesday evening. Her issue was resolved by Monday!

If you need immediate assistance, please do not hesitate to contact one of my Delaware offices in Wilmington, Georgetown, or Dover and speak with a member of my staff who can further assist you.

Take care,

Tom Carper